Dream job above the clouds: training as an Austrian flight attendant

The fascination of flying: training as a flight attendant is a dream career move for many – and that includes Nikoleta and Ulrich. In the next redblog stories, we’ll be accompanying the two of them during their flight attendant training at Austrian Airlines, and finding answers to the following questions: what happens during the training? What do Austrian flight attendants need to be able to do? Which tests during the training are particularly challenging?


The fascination of flying: flight attendants at Austrian Airlines

“Flying has always fascinated me.”

“When you’ve experienced flying once, you wander the Earth with your eyes turned skywards for the rest of your life. Because that’s where you have been, and you will be drawn back there again and again.” The words of Italian genius Leonardo da Vinci on the fascination of flying. For anyone who shares this fascination, a job as a flight attendant is a dream profession. “Flying has always fascinated me. My dream was to be able to welcome guests on board,” the prospective Austrian flight attendant Nikoleta enthuses.

What’s so special about the job of flight attendant? “We’re constantly on the move. Every day, a new crew comes together, and I can look forward to getting to know new colleagues. We look after new passengers every day. And every day, new challenges await us,” Nikoleta says.

Ulrich , who is also attending the training course at the moment, views it similarly: “You encounter completely different people and cultures, which makes everyday working life very colourful and interesting.”

The training: intense, exciting and demanding

The basic training at Austrian Airlines is designed for one short- and medium-haul aircraft type. After the 7-week basic course , students have to pass 8 familiarisation flights in the fleet in question with a familiarisation flight attendant . The first 8 days of the basic course consists of the so-called pre-course : on the Pre-course, hard facts are communicated which are then tested after the 8 days.

“The aim of the Pre-course is to create a basic level of knowledge, so that participants can fall back on the theory involved where necessary during the subsequent presence training . The focus might be placed on practical service training, implementing service thinking, communications and conflict training, and cultural awareness ,” the trainer and developer of the training concept, Daniela Friml , explains .

Ulrich and Nikoleta are already excited about the content of their training – especially the Flight Safety Training : “I’m very curious to find out what is expected of me in the coming weeks– I’m particularly looking forward to the service standards, the mock-up practices, culture and conflict training, styling and etiquette training, and most of all flight safety and security,” Nikoleta tells us.

In the next redblog story , you’ll find out more about what our flight attendants have to be able to do , what the trainers value particularly highly, and what themes and practice the Flight Safety Training includes. Stay tuned! 😉

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