Following our first FAQ post, which focused on our fleet, here is another blog in the series. This time, we answer your questions about working for Austrian Airlines.
What do you learn when training to be a flight attendant?
Austrian Airlines: The training revolves around the main issue: as a company ambassador and charming on-board host, how can I succeed in offering our guests a distinctive travel experience and thus make them fans of Austrian Airlines?
In order to be able to do this, our budding flight attendants undergo an intensive eight-week course featuring the latest training methods.
Blended learning enables hands-on training, for example using our mock-up cabins where both the daily working routine and challenging incidents can be simulated. The trainees are taught to deal with safety situations such as extinguishing fires, loss of cabin air pressure or ditching, as well as first aid, while there is also a particular focus on themes such as Austrian hospitality and products, new premium, customer profiling, empowerment and individualisation, service skills, cultural awareness, team/group dynamics, linguistic communication skills and uniform and styling.
The so-called ‘Take-off Event’ brings the flight attendants’ training to a conclusion. Course participants give presentations to an audience consisting of both company personnel and guests, friends, relatives and acquaintances, showing what it means to conjure up a smile on passengers’ faces.
When are you taking on new flight attendants?
Austrian Airlines: We can’t yet give you a precise date, but it’s likely that we’ll be starting a new round of basic courses in the coming year. Flight attendant assessments will be taking place in Vienna this year. You can find ourcurrent vacancies for flight attendants on this page.
Is it possible to do work experience with Austrian Airlines, or to get a summer job here as a school pupil?
Austrian Airlines: Yes. Pupils aged 15 and above can gain an insight into the company in July and August. These summer work placements usually last one month and can be done in the technical department or in commercial fields at Head Office. Detailed information and vacancies can be found on our careers website.
In addition, there is the possibility to do a six-month internship in different departments. More details about the requirements and which internships are currently advertised can also be found on our career website.
Here’s a tip: make sure that your application documents are complete, otherwise we won’t be able to put you on the shortlist.
What jobs are done behind the scenes?
Austrian Airlines: Behind the scenes, our staff are busy working in a wide range of fields, all making a vital contribution to the safe take-off of our aircraft and to your comfort and safety on board.
These include network planning, sales, marketing, IT, finance, human resources and a great number of other departments that are all crucial to our company. The complex processes involved in an international airline are managed here, ensuring our success in close international cooperation with the rest of the Lufthansa Group.
And let’s not forget the staff in the Austrian Airlines technical department, who work directly in the hangars on our fleet of aircraft, with a large variety of jobs covering from aircraft maintenance to logistics.
How many flying hours does a pilot need to have?
Austrian Airlines: If you want to apply to be a pilot with Austrian Airlines, there are two options:
- Without flying experience: this is for candidates who have just finished school or want a change of career.
- As a trained pilot: the basic requirement for a job with us is to be a qualified pilot. If you apply to be a pilot with Austrian Airlines, there is no minimum number of flying hours required.
What are the prerequisites to become a first officer?
Austrian Airlines: In order to work as a first officer (or co-pilot) with Austrian Airlines, there are a number of requirements that have to be fulfilled:
- EU citizenship or a valid work permit for Austria
- School-leaving certificate or equivalent vocational diploma
- Possession of an unrestricted passport
- Excellent German and English skills
- Height of at least 165 cm
- In the case of impaired vision: up to a maximum of +/- 3.0 dioptres, without laser treatment
The complete selection process is held in German and in four stages:
- Basic occupational assessment as a computer test, lasting one day
- Simulator screening, lasting three days
- Corporate qualification test, lasting two days
- Medical assessment followed by the issuing of the Class I Medical Certificate
The actual training begins after this and takes about two years.
Are you currently taking on new pilots?
Austrian Airlines: Yes, we are taking on both Ab Initio candidates (without flying experience) and Ready Entry pilots (qualified) who successfully complete the selection process and training. Further information can be found here.
So many fascinating questions and so many informative answers! If all this has whetted your appetite for a flight, you’ll find all the right links here: