Correct as at: September 2018
In the text below, Austrian Airlines AG (Office Park 2, Postbox 100, 1300 Wien-Flughafen, Österreich; also referred to as “We” or “Us” in the text) informs you about the processing of your personal data, and data collection generally within the bounds of using the austrianblog.com website.
If you have any questions about data protection connected with the austrianblog.com website beyond this, please contact our Data Protection Officer using the contact details specified in Point 13, “Rights of Data Subjects”.
Security is the Top Priority
The motto of Austrian Airlines AG is “Security is the Top Priority”. This motto also applies, of course, to the way in which general, but especially personal, data are handled at our company.
You entrust us with a great deal of your personal data, whether this be in the course of a flight booking, at check-in, or when subscribing to our Newsletter. It is very important to us that your personal data are handled with the greatest of care, and your personal privacy protected. Data protection is factored in at all times in all our business processes.
Purposes of the austrianblog.com Website
The austrianblog.com website serves to provide you with the online services of Austrian Airlines AG more conveniently. These services include:
- Performing flight searches,
- registering for the Newsletter,
- taking up offers from the Lufthansa Groupand our partner companies (companies with which Austrian Airlines cooperates), to enable us to provide you with other offers.
If you register for the Newsletter via austrianblog.com, we process the following personal data of yours:
- First name, family name,
- E-mail address.
We only process your personal data to the extent necessary to enable you to use austrianblog.com.
Provided you have granted your consent, you will receive information, offers, customer satisfaction surveys and newsletters, including partner companies, focussing on the subject of travel, from Austrian Airlines AG, by e-mail, SMS, Messenger services and telephone.
Forwarding of Personal Data to Third Parties
The personal data transmitted by you are transmitted to third parties (operating airlines, airports, etc. for example), exclusively for the fulfilment of contractual obligations.
The transmission of personal data to domestic or foreign courts, authorities or other official state institutions takes place exclusively within the bounds of the legal provisions.
In the event that we process your data in our legitimate interest in addition to the purposes named above, this means the following:
- For the assertion, defence or enforcement of legal claims,
- for the transparency and redevelopment of business processes subject to compliance with the specified storage times.
A so-called “browser cookie” is a small text file which a web server (the web server of www.austrianblog.com, for example) sends to your browser when you visit a website. Cookies do not represent a risk for your computer in principle, as they are only text modules, and not executable programs. If the file is saved, this enables our web server to recognise your computer. On later visits, and when switching between functions requiring you to enter a password, you can use the cookie to spare yourself the need to make repeated entries. In this way, cookies make it easier for you to use websites requiring user entries. Although our offers can in principle also be used without cookies, we cannot guarantee error-free functioning. You can set your browser in such a way that your consent must be obtained before a cookie is used, or the storage of cookies on your computer is denied in general.
We use the following cookies:
To retrieve an overview of the browser cookies used, the function and the service providers deployed, click here. By using this website, you are stating that you consent to data collected about you being used.
On some websites, content and services from other providers (Adition, Google, Facebook and Zanox, for example) are incorporated which are themselves capable of using cookies and active components. We have no influence over the processing of personal data by these providers. To find out more about how your data are handled, please see the internet sites of the respective providers.
To find Facebook’s Data Protection Declaration, click here.
To find Google’s Data Protection Declaration, click here.
We offer you the opportunity to exclude yourself from aggregation and analysis for online marketing purposes. If you would like to perform this exclusion, or wish to change your private settings, click here.
If you also visit our site using other devices or web browsers, you must perform this exclusion again on the device or web browser in question. To delete browser cookies already saved, you can open the links below to retrieve instructions for your browser:
- Chrome: https://support.google.com/chrome/answer/95647?hl=de You will be directed to a possibly non-accessible site. Take care. Be careful.
- Firefox: https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernenYou will be directed to a possibly non-accessible site. Take care. Be careful.
- Internet Explorer: https://support.microsoft.com/de-at/help/17442/windows-internet-explorer-delete-manage-cookiesYou will be directed to a possibly non-accessible site. Take care. Be careful.
- Opera: http://help.opera.com/opera/Windows/2256/de/controlPages.html#manageCookiesYou will be directed to a possibly non-accessible site. Take care. Be careful.
- Safari: https://support.apple.com/kb/PH19214You will be directed to a possibly non-accessible site. Take care. Be careful.
Use of Web Analysis Tool
We use Adobe Analytics, of the Adobe Online Marketing Cloud, to host web data and information (“Data”). Adobe is an “ASP” (Application Service Provider) which provides a service named Adobe Analytics to track and analyse customer websites. We use it to analyse visits to our website, with the aim of understanding the needs of our customers and continually improving the website and mobile app on this basis of this information. The data collected are not associated with a specific person. Only anonymous, aggregated data are evaluated, for statistical purposes within the bounds of the web analysis.
Austrian Airlines AG uses technical and organisational measures to protect your personal data from accidental or deliberate manipulation, loss or destruction, and from attacks by unauthorised persons. Data security is an ongoing process for Austrian Airlines AG, ensuring the technical and organisational measures correspond to the state-of-the-art of the technology. The employees of Austrian Airlines AG are also trained in the fields of data security and data protection, and are subject to organisational measures for secure data processing.
Rights of Data Subjects
At Austrian Airlines AG, we attach great importance to designing our data processing procedures in such a way that they are clear and transparent. For this reason, it is not only important that our customers can revoke their consent, but also that they can exercise their following rights:
- Right of access
- Right to rectification of personal data
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object
The request for information is to be submitted in writing using the web form together with proof of identity (a scan or copy of an official photographic ID). You can also send postal requests for information to the following address:
Austrian Airlines AG
Rechtsbüro – Datenschutz
Office Park 2
If you have a concern relating to data protection law, please contact the data protection officer of our company by post by writing to the address given above, or by filling out our web form.
In addition to this, you have the right to contact the Data Protection Authority, the supervisory authority responsible, with your complaint. The address of the data protection authority with responsibility for Austrian Airlines AG is:
Tel: +43 (0) 52 152 – 0