Safe Travel With Austrian Airlines

Your next flight is imminent and you want to travel as safely and carefree as possible? Our step-by-step instructions show you how:

When Booking the Flight

While Packing the Suitcase

At the Check-in

During the Airport Transfer

At Vienna International Airport

During Boarding

During the Flight

After the Flight

FAQs

The suspension of priority boarding is only intended for short-haul flights. For long-haul flights, we still offer priority boarding.

Our system automatically assigns passengers to seats with the most possible distant spacing (depending on the occupancy rate). However, it is still possible to choose any preferences for seating during web check-in (e.g. as far in the front as possible, etc.).

The original regulation of the Lufthansa Group Airlines to keep the neighbouring seat free in Economy and Premium Economy Class is no longer applicable, as there is sufficient health protection by wearing masks.

The airline association IATA has also spoken out against keeping middle seats empty in aircraft. Instead, passengers should wear masks during the flight as a measure to reduce the risk of infection.

Due to the current occupancy factors, however, seats should be distributed as widely as possible throughout the cabin.

At Austrian Airlines, there will be no change in the hand baggage regulations according to current information. To facilitate handling, we ask our passengers to check in their hand baggage free of charge.

Since September 29, 2020 the Austrian Business Lounge in the Schengen area of Terminal 3 is open again.

The entire airport/terminal area is available for use, including all catering facilities that are already open. The waiting areas at the gates can also be used to wait for departure

We have reduced the choice of food and beverages. In this way, we want to reduce the touchpoints and the duration of contact between crews and passengers. Drinks can always be refilled in a new glass or cup.

Whether and when the accustomed "full service" will return also depends on the overall COVID-19 situation. The domestic catering sector regulations are certainly the main guideline.

The guidelines for food production are compliant with the legal hygiene protocols.

The Business Class Service remains mostly unchanged. Only service components have been adapted to protect our customers and our crew.

We have introduced a mask requirement onboard our aircraft for the duration of the entire flight (exceptions: medical reasons and children under 6 years of age). From September 1, 2020 an exemption from the obligation to wear a mask during the flight for medical reasons will only be possible if a medical certificate is presented on a form provided by the airline. The medical certificate can be downloaded here.

This also applies to all other airlines in the Lufthansa Group. Austrian Airlines is thus following the official regulations of numerous European countries in which the wearing of a mouth and nose protection in public is now mandatory.

We ask our passengers to bring their own protective masks, just as they do on other public transport. A reusable fabric mask is mandatory. Face Shields (visors) and FFP2/FFP3 masks with a valve cannot be worn as a replacement. Without a valve, FFP2/FFP3 masks are of course permitted.

Special case Italy: Italian authorities only allow passengers flying to or from Italian destinations to wear medical mouth and nose covers (e.g. surgical masks or FFP2/FFP3 masks without valve). Therefore community masks or other fabric masks are no longer permitted on flights to or from Italian destinations.

Face shields may not be worn on our flights as a replacement for a mask, as they only catch the droplets that are expelled directly forward and allow the breath to escape on the side. They, therefore, do not represent comparable protection.

We ask our passengers to bring their own protective masks.

Austrian Airlines resumed flight operations on the 15th of June 2020. You can view our current flight schedule at https://www.austrian.com/at/en/travel-coronatimes

Vienna Airport is open. Due to the reduced number of flights on offer, all handling activities are temporarily consolidated in Terminal 3. You can find further information directly at: https://www.viennaairport.com.